Refund Policy

____________________________________________ (Name) is designed to provide high-quality education and training. We strive to ensure that our courses and services meet the needs of all learners. However, we understand that there may be instances where a refund is necessary. This policy outlines the conditions under which refunds will be granted.

I. Eligibility for Refunds: Refunds will be considered under the following circumstances:
1. Technical Issues: If persistent technical difficulties prevent access to the LMS or course materials and our support team is unable to resolve the issue within a reasonable timeframe.
2. Content Mismatch: If the purchased course does not match the description or advertised objectives and the user has not completed more than 20% of the course.
3. Accessibility Concerns: If users with disabilities encounter accessibility barriers that significantly hinder their learning experience, and our team is unable to rectify the issue within a reasonable timeframe.
4. Accidental Purchases: If a course or subscription is purchased unintentionally and the request is made within 7 days of the transaction.
5. Service Delays: If the start date of a live or instructor-led course is delayed by more than 30 days without prior communication or a reasonable explanation.

II. Refund Request Period: Refund requests must be submitted within 14 days of the purchase date. Requests beyond this period will not be eligible unless exceptional circumstances are presented.

III. Conditions for Refunds: Refunds will be granted if:
1. A valid reason supported by evidence is provided (e.g., technical issues, accessibility concerns, proof of purchase).
2. The request is submitted within the stipulated time frame.

IV. Non-Refundable Scenarios. Refunds will not be issued for:
1. Change of mind after purchase.
2. Failure to engage with the course due to lack of time or commitment.
3. Promotional or discounted courses unless explicitly stated otherwise.
4. completion of more than 20% of the course or module content.

V. Refund Process
1. Users must submit a refund request by contacting our support team at training@alnoorpod.ae with the subject line “Refund Request – [Purchase ID].”
2. Provide the following details:
3. Full name
4. Email address used for the purchase
5. Transaction ID or receipt
6. Detailed reason for requesting the refund
7. Refund requests will be reviewed within 5 business days, and approved refunds will be processed within 7-10 business days back to the original payment method.

VI. Partial Refunds: Partial refunds may be considered in cases where a significant portion of the course has been accessed but extenuating circumstances justify the request.
VII. Amendments to the Refund Policy: This policy may be updated to reflect changes in our services or practices. Any updates will be communicated on our website or directly to users via email.
If you have questions or need further assistance,  please contact us at training@alnoorpod.ae. We value your feedback and are committed to ensuring a positive learning experience for all users.